Introduction
Ask Facilities Management Services (Ask FMS) is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it. We are dedicated to ensuring that your privacy is protected in accordance with applicable data protection laws.
Information We Collect
Personal Information
We may collect personal information from you when you interact with us, such as:
- Contact Information: Name, email address, phone number, and mailing address.
- Professional Details: Job title, company name, and industry.
- Payment Information: Credit card details or bank account information for billing purposes.
- Communication Records: Emails, messages, and other communications with our team.
Non-Personal Information
We also collect non-personal information automatically when you use our website, including:
- Technical Data: IP address, browser type, operating system, and device information.
- Usage Data: Pages visited, time spent on our website, and referring website addresses.
How We Use Your Information
Ask FMS uses the information collected for the following purposes:
- Service Delivery: To provide and manage our facilities management services.
- Customer Support: To address inquiries, support requests, and feedback.
- Billing and Payments: To process transactions and send billing communications.
- Marketing Communications: To send promotional materials and newsletters with your consent.
- Website Improvement: To enhance user experience and optimize website performance.
- Legal Compliance: To comply with legal obligations and protect our rights.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors assisting us with operations such as payment processing, IT services, and marketing.
- Legal Authorities: When required by law or to protect our legal rights.
Data Security
Ask FMS employs robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular security audits.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we securely dispose of it.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your personal data where legally permissible.
- Complain to a data protection authority if you believe we have violated your privacy rights.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.
Changes to This Privacy Policy
Ask FMS reserves the right to modify this Privacy Policy at any time. We will notify you of significant changes via email or through our website. Continued use of our services after changes indicate acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: legal@ask4.services
Phone: +971 50 319 7414
Address: Heritage Building, Airport Road, Abu Dhabi